Frequently Asked Questions
Everything you need to know about shopping with Sapporo.
What is the shipping time for Sapporo orders?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take between 7-14 business days depending on your location.
How can I return or exchange an item?
If you are not completely satisfied with your purchase, you can return or exchange items within 30 days of delivery, provided they are in their original condition with tags attached.
Are the sizes true to standard measurements?
Yes, our clothing follows standard international sizing. We recommend checking our detailed Size Guide located on each product page to ensure the perfect fit.
What payment methods do you accept?
Sapporo accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
How do I track my package?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.
Does Sapporo offer sustainable fashion options?
We are committed to ethical production. Many of our collections feature organic cotton and recycled materials to minimize our environmental footprint.