Returns & Exchanges
At Sapporo, we strive to ensure you are completely satisfied with your fashion selection. If your purchase doesn't meet your expectations, we offer a seamless 30-day return policy for all unworn items in their original condition.
Initiate Your Request
Log into your account portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA).
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the garment is in its original, unworn state.
Ship to Sapporo
Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Refund or Exchange
Once our quality control team inspects the items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing